SHARPER SKILLS. BECAUSE IT TAKES MORE THAN A TELEPHONE AND A LIST OF CLAIMS TO REALLY BRING IT IN.
This can’t be happening again. A new collection agency comes knocking on your door holding out a lower rate than your current agency. So, you think, why not give them a try? You throw them a few claims to see what they can do, and then you wait. And wait. And wait. When you finally find out what’s going on, you discover that they already gave up, because none of their newly minted collectors could get any traction on the claims. Now, with all the time that has passed, your outstanding receivables are starting to look a whole lot more like dead paper. And what sounded like an opportunity to increase your margins has only increased your write-offs.
That’s why you need a partner with sharper skills. To get better results, you have to work with professionals who show greater levels of emotional intelligence, training, and experience than you normally see in this industry.
- Get collectors who are highly trained in negotiation skills and are certified by the top industry association within 90 days of hire.
- Work with professionals who truly listen to the customer – assessing the situation and identifying the real issues instead of just blindly demanding money.
- Avoid all the rookie mistakes of newbie collectors by working with a team of tenured professionals who understand what works and what doesn’t.
- Ramp up faster to get results sooner with a team that’s assigned to your account based on your industry, so you don’t have to spend weeks educating them.
With sharper skills on every account, you’ve got what it takes to bring it in.