The Federation of Credit & Financial Professional will be hosting a Webinar on November 20th given by our SVP of Business Development Sam Fensterstock titled “How to get paid on time and Ensuring good paying customers stay that way”
As a 3rd party collection agency when it comes to collecting seriously delinquent receivables we have heard it all when it comes to why customers that were once good paying and easy to work are now are past due, no longer ordering and unresponsive. So what happened? Why did this customer who you approved for credit terms, have been doing business with for quite some time and had a good relationship start slow paying and now is not paying you at all? What can you do to prevent this from happing? Let’s face it, when you extend credit, a cost of doing business is the fact that in most industries between 2-5% of your receivables will become delinquent (one or more days past due) at some point during the year. The question is what type of process and tools do you put in place to increase the probability that your customers to pay you on time, all of the time. In this 45 minute webinar Sam Fensterstock a 25 year credit & collection industry veteran will lead a discussion around how to get paid on time and ensure that good customers stay that way on a long term basis. In this presentation Sam will review:
- On boarding of your customer – the power of making good decisions
- Internal Collection Process – why you need a defined and documented process
- Software – Why you need advanced tools and software to help you do your job and manage your customers
- 3rd Party Placement Strategy – when a customer does become a payment problem, what do you do?
You can register for this webinar at click here use code FCFP.