We will get by, we will survive” – Jerry Garcia of the Grateful Dead sang this lyric back in 1987, and it still holds true today. When things settle down over the next few months, some businesses will get by and many will survive, but many won’t. Credit professionals will have the challenge of managing your customers in the “new normal” world, which looks like it’s going to be much different than it was before.
What does this mean for credit professionals? What is going to change in the management of your customers and your accounts receivable in the post-COVID-19 world? How are you going to make credit decisions? How are you going to collect your outstanding accounts receivable? How will you manage disputes and deductions? How will you manage the number of bankruptcies that are expected to happen?
To help answer many of the questions that we have been getting from our clients, we gathered a group of industry experts on May 13th to spend 40 minutes talking about four areas that we feel are going to substantially change as we move forward in the “new normal”;
3. Disputes and Deductions
Chris Rios VP of Finance Solutions at D&B
Seth Carter Ph.D. from AGA
Kathy Rotondo SVP at IAB Solutions
Scott L. Hazen a Partner at Pachulski Stang Ziehl & Jones
Please click here to view the recording of the webinar.