Collections During Crisis: Insights on the Impact of COVID and Strategies for Navigating Its Fallout – By Seth Carter, Ph.D, VP Technology & Collection Services, AG Adjustments


The purpose of this paper is to first identify and answer some of the questions most frequently asked by our clients regarding the fallout of COVID. After that, we examine if the premise holds that, like the mortgage servicing industry at the start of the housing crisis, the commercial accounts receivables industry is using too conservative an option-set for dealing with the fallout of this crisis. The format of the paper is a Q & A style, with standalone sections that present a question and provide observations based on analysis of our data.

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